Return and Refund Policy

Return and Refund Terms and Conditions.

A Return and Refund policy usually consists of:

• Terms of return (15 days from purchase)
• State of return (Unused or unopened and in original condition)
• Reason for return (damaged or wrong product)
• We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.
• Process for return contact sales@thebirdlady.com.au.  (We can only offer refunds when we have arranged pickup and return through our courier service)
•  sales@thebirdlady.com.au

Damaged of Faulty Items

 If you received a damaged shipment or product, please email photos of the damaged item to sales@thebirdlady.com.au include your invoice number and name, and we will work with you to resolve the issue.